May 17, 20 hk taxi driver cleared over 6 cent dispute a taxi driver in hong kong has been cleared after a sixmonth legal battle after he overcharged a passenger by six cents. How to complain about a taxi, private hire vehicle or its. Hong kongs 40,000 active taxi drivers are deemed a highrisk group because of their frequent contact with strangers. Starting april 9, 2017, taxi fares in hong kong will be increasing. Taxi fare information will be listed on the inside of the taxi. We have had a great time and have found the people to be helpful and polite, always offering my wife and young daughter a seat on the mtr etc. Oct 07, 2014 the ongoing protests in hong kong have had a negative impact on the citys smaller businesses.
If you cant read the price, the taxi number, or the fine print on the receipt, ask for a handwritten version. If your complaint is in relation to an alleged offence, such as reckless driving or sounding of a horn, you should complain to surrey police by calling 101. An officer will acknowledge receipt of the complaint within 10 working days, however the nature of the complaint may not warrant the contents being discussed with the complainant. Taxi driver arrested for overcharging undercover cop.
I am one of your regular travelers that take a taxi for your taxi center to go to my workplace every day. Hailing a cab in hong kong is not a negotiation, it is a service contract with rules, regulated by the government, to which the taxi driver, by being granted a licence, has already agreed. And honestly, taking a taxi across the harbor costs you a lot since you pay for both the forward and return tunnel fees. I simply got out the taxi no problem until i walked towards the next. For more information or to nominate a driver, you can visit the quality taxi services steering committee website at hk. Report them only by filling out details plate number, time it happened, pickup point, etc in the online taxi complaint form, or through the following channels. Hk travel blog on airport express makes wifi free to hk airport. Call the cab company and provide the name and number of the driver, which are listed on his credentials on the window partition in the vehicle.
Hk taxi driver cleared over 6 cent dispute newscomau. The taxi fare of all taxi in hong kong has a fix rate for trip of the first 2 kilometres or any part thereof, and extra fare will be charged based on time and distance. It wasnt so long ago that the taxi service in hong kong was a huge asset. To all who view i would like a response to a query i have in relation to the industry who insure taxi drivers and normal driving drivers. Find out where to meet your driver, and get detailed directions for how to find your pickup location. Hk taxi driver cleared over 6 cent dispute a taxi driver in hong kong has been cleared after a sixmonth legal battle after he overcharged a passenger by six cents. Complaints unit tcu of the transport advisory committee, representing 46. If you would like us to investigate a complaint about an incident involving a driver, vehicle or operator, please fill out. Access the same features you enjoy at home while youre traveling, including safety features such as 247 support, gps tracking, and emergency assistance. Please fill out the information requested in this complaint form. Venue hong kong licensing office contact number 852 2804 2600.
How to report a taxi in bangkok richard barrow in thailand. Jul 05, 2011 taxi driver threatens couple hong kong duration. In return, you will likely get great service, an honest driver and a pleasant experience. Worse, with your only option is to take the taxi as you have bulky. Kx9172 on 060516 0151 got in at hollywood road central, hk and 060516 02. Taxi and private hire vehicle licensing local government. Even you complain, no one does proper follow ups i was in queue today in causeway bay time squares cross. The ongoing protests in hong kong have had a negative impact on the citys smaller businesses. Although a few taxis are independently owned and operated, the vast majority are owned by 17 independent taxi companies that rent out taxis on a shift basis to 40,000 selfemployed drivers. Uber needs to educate riders about the corona virus and how they should behave. Step 2 if the incident isnt resolved if you arent satisfied with how the taxi company has handled your complaint, what you can do next depends on what the problem is. Once completed, we will mail or email your complaint number to you along with the information you entered.
However i must say hong kong taxi drivers are the most. Venue transport department of hong kong contact number 852 2804 2600 fax number 852 2804 2652. Hong kong taxi drivers really are so rude, ignorant and terrible drivers. I am writing to express my dissatisfaction with poor quality of your taxi center service. Once the pride of the city, whats gone wrong with hong kongs taxis.
Hong kong taxicabs are the principal taxi service in hong kong. As i understand, it is illegal for taxis to deny service but no one bothers to. Depending on the nature of the complaint or feedback, lta will follow up. Provide the fmcsa with the drivers identification number and location identification numbers are typically located on the back of the truck or on the driverside door. Afraid of being infected by strangers, several stop driving. Venue licensing information in hong kong 24 hour hot line contact number 852 2804 2600. Taxi complaints singapore taxi cab complaints taxi. Hk taxi drivers complain about losses during protests.
I already have complaints against taxi drivers in process, and heres. They dont charge the return tunnel fee and are always willing to cross the harbor. The card must be displayed in a position that is clearly visible to passengers in the taxi. Last day, on 21th on june, i have been wait more than one hour for your taxi. Taxi and private hire complaints renfrewshire website. The taxi slammed into a shop before the driver was. Moment raging hong kong protesters beat taxi driver to a bloody pulp after he ploughed into demonstrators. Obtain the name and cab number of your taxi driver if you believe you have cause to file a complaint about his behavior or driving. Once the pride of the city, whats gone wrong with hong. Last night i got into a pink taxi with the licence plate 6147, i simply asked the driver to take me emporium, usually an 80 baht ride. Protecting our interest when taking a taxi in hong kong triptipedia.
A taxi firm that rents cars to taxi drivers and charge a fee of roughly. In the past they would have just received a warning, but starting this month, refusing to pick up passengers is now 1 of traffic violations that will get a driver an immediate fine see here. Will the driver of kx9172 call mr sassi on 2216 75 or 9838 4950 if found the cufflink. I do not have the taxi driver identity plate number maybe you can see in attached pictures. Sure, you might get one surly taxi driver now and again as, yes, they are out there. From time to time, the conduct of a taxi driver, private hire driver or private hire operator may fall below the high standards we expect of our licensees. Complaints about taxi and private hire vehicle licensing this fact sheet is aimed at people who are concerned that the council is not taking appropriate action over issues relating to taxis and private hire vehicles and may be considering making a complaint to the ombudsman.
If you wish to report a complaint against the service of a taxi driver or provide feedback, you may contact the customer service hotlines of the respective companies. We will try and trace the driver operator concerned and they will be allowed to respond to the complaint. Taxi complaints jump as passengers raise a stink about. You will need it to inquire about the status of your complaint. How to complain about a taxi, private hire vehicle or its driver.
If you would like us to investigate a complaint about an incident involving a driver, vehicle or operator, please fill out our online complaint form, below. Filing complaint against auto, taxi driver in mumbai. Ola cabs ani technologies postpaid issue cash paid to driver after consulting support team at i took a ola rental on 30122019 in varanasi at about 7 pm we were group of 4 friends. Taxi complaints jump as passengers raise a stink about smelly vehicles complaints about dirt and defects double. The hong kong taxi industry is one of many facing this challenge. A number of local vendors and taxi drivers have been complaining about the losses they have had to. So can i cancel on people who are obviously sick without penalty. Taxis in hong kong are plentiful, clean and efficient and quite cheap compared to many other large cities.
If you have a complaint about a renfrewshire council licensed taxi or private hire driver, please write to the civic licensing standards officer at the contact details listed below. We will then investigate your complaint and try to resolve it for you. Moment raging hong kong protesters beat taxi driver to a. Write a complaint letter about a taxi service that you. However, i called several times, and each time one of your staff assured me that my taxi would be arrived at least in five. Use this form to report an issue with a taxi or private hire vehicle licensed by sefton council. Complaints against hong kongs taxi drivers hit record 11,000 in 2018 with bad driving, longer routes and overcharging among gripes. There are many times when taking a taxi will make more sense than public transportation, if you have 3 or 4 people in your group for example, sometimes it is more economical and convenient to take a taxi than to navigate. As for your report against the cab driver, the judge would advise you to make a complaint to the hong kong transport department and, in future, not take the law into your own hands by running away. How i got dragged on the street by a hong kong taxi driver hk files. Profile resumecv linkedin profile bitbucket code repositories projects hong kong advertised bus photo database v2. If no vrn is recorded, please provide information displayed on the taxi driver identity plate i.
The card shows that your driver is an authorised taxi driver, supporting your safety and their accountability. Jul 07, 2014 taxis in hong kong are plentiful, clean and efficient and quite cheap compared to many other large cities. Taxi stands are plentiful around hong kong, specially near tourist spots, but you can also flag a taxi down the street unless it is a nostopping restricted zone marked with yellow stripes when taking a taxi from the airport, beware of the guys at the arrivals hall offering you want taxi. Complain about a taxi driver or guildford borough council. Oh, and if you experience a negative incident with a hong kong cab driver, do complain to the transport complaints unit at this link. Yes, if you are complaining about the way the council has dealt with a complaint about a taxi driver or the driver of a private hire vehicle, even if you are the driver being complained about. The driver then pressed a button on the meter and the meter switched to show 388. If you want to make a complaint regarding a taxi driver, taxi or limo company, etc, the transport for ireland website features a complaint, feedback from.
Complaints about taxi and private hire vehicle licensing. There are three types of taxis in hong kong, easily identified by their colours. Dont be too alarmed though, the increase in fare is minimal, and if youre taking a taxi, im sure you can afford it. Venue vehicle and driver licensure taxi contact number 852 2804 2450. I applaud your courage to stand there and take photos of this difficult human being and to be able to be strong enough not to press charges. Without sound reasons, taxi drivers in hong kong cannot refuse to serve. You may lodge complaints using taxi vehicle registration number vrn. Alternatively you may wish to contact the land transport authority lta at 1800calllta 18002255582. Since the 1st september 2012, the police have been cracking down on taxi drivers refusing to pick up passengers. Taxi driver indicated that he was looking for a fare to go to kowloon side. I take taxi in hong kong very frequently and am always amazed on how rude some of our taxi drivers are there are no proper control on taxi drivers service in hong kong. Do you have complaints against hong kong taxi drivers about their bad habits. Complaints against hong kongs taxi drivers hit record. However, we cant overrule the councils decision on whether or not to take action if it has followed the right procedures in reaching a decision.
Just like anywhere else in the world, it is the unsuspecting tourist that is the most vulnerable to any scam. Filing complaint against auto, taxi driver in mumbai many times people are helpless for not being able to get an auto whenever necessary. There are also addition changes for different circumstances, please refer for the taxi fare of hong kong from the transport department for the most uptodate taxi fare in hong. At about 2300 pm 2016 05 20 hailed a taxi sn 8810 from outside marriott hotel queensway. Please write down your complaint number and keep it in a safe place. They will check your complaint with the taxi driver, and if fund guilty, the driver will be punished by the taxi company and you may get a partial or total refund of your fare. As of 2017, there were 18,163 taxis in hong kong, of which 15,250 were urban taxis. Dec 14, 2015 if you want to make a complaint regarding a taxi driver, taxi or limo company, etc, the transport for ireland website features a complaint, feedback from.
Hi yeni, i have stumbled on your post after i had a terrible incident last night with a taxi driver. There are two effective ways to lodge complaints when the taxi driver. Complaints against hong kongs taxi drivers hit record 11,000 in. If you have any complaint on taxis, please fill in the taxi complaint form below. I am writing to express my dissatisfaction with the service i have received from your taxi company both during my ride and in dealing with my subsequent complaint. How i got dragged on the street by a hong kong taxi driver. For more information refer to information bulletin authorised driver booked hire and taxi display card pt330. Do you have complaints against hong kong taxi drivers about their bad. Last wednesday 11th of may i took one of your taxis to go to an important business meeting in the city. Public complaints about taxi drivers home facebook. Hong kong taxi drivers hong kong forum tripadvisor. Location date and time of incident details of incidentcomplaint please provide as much information as you can your name.
Sometimes youre just better off taking a taxi there and get a crossharbor taxi. How and where do you lodge an official complaint about a. If you want a complaint form about a hong kong taxi, you can also download one at the same website. Hk taxi drivers complain about losses during protests youtube. However, i called several times, and each time one of your staff assured me that my taxi would be arrived at least in five minutes. If this happens to you, you can contact the land transport department hotline on 1584. Even the elderly suffer the inconvenience with these issues and are incapable to do anything against those drivers. In the end, the taxi driver was charged with an offence and we filed a formal complaint against him. File a complaint about a truck driver by calling the federal motor carrier safety administration fmcsa at 8883687238.
How and where do you lodge an official complaint about a taxi. But, i can guarantee you 99 percent of the time, your experience with bangkok taxi drivers will be better. Customer service the department of state growth has no legal authority to investigate customer service complaints e. Where we have sufficient evidence to prove the complaint we can either. Complaints against hong kongs taxi drivers hit record 11,000 in 2018 with bad driving, longer routes and overcharging among gripes industry group pins some of the blame on miscommunication. If you use a fake taxi, then you can just report its plate number to the police station and issue a complaint there. Dec 06, 20 hi yeni, i have stumbled on your post after i had a terrible incident last night with a taxi driver. Hong kong taxi and taxi call stations phone number hong. Write a complaint letter about a taxi service that you have. Trough this form you can submit your mater to be investigated by the national transport authority. Its important to know the difference, as was highlighted in week 3 of the amazing race canadas 2nd season. If the alleged offence takes place within the confines of guildford railway station, you should contact the british transport police on 0800 405040. It develops, markets and operates the uber mobile app, which allows consumers with smartphones to submit a trip request, which the software program then automatically sends to the uber driver nearest to the consumer, alerting the driver to the location of.
Is there a way to make complaints against such drivers that authorities will act upon. If you encounter any problems while using a hong kong taxi, such as suspected overcharging, take down the taxi driver s name and licence plate number as shown on the taxi. However he refused my fare because he didnt want to go where i wanted to go in kowloon. Transport complaints unit 20f, east wing, central government. Your best defense is to inform yourself and know what to expect. Sep 03, 2017 the government actually runs a scheme whereby you can commend a taxi driver whose service has pleased you. Oct 07, 2019 moment raging hong kong protesters beat taxi driver to a bloody pulp after he ploughed into demonstrators. If you encounter any problems while using a hong kong taxi, such as suspected overcharging, take down the taxi drivers name and licence plate number as shown on the taxi. Find out where to meet your driver, and get detailed directions for how to find your pickup.